Scattered Conversations
Customer conversations are spread across multiple channels.
Omnichannel customer communication
Smarter Customer Management Higher ROI. One connected system.
Explore Dispatch with a live product demo using sample data.
WhatsApp
Instagram
Messenger
AI & Automation
CRM Sync
Product screenshot of Dispatch, shown with sample data.
The problem
Your customer conversations shouldn’t be scattered across tools.
Repetitive Manual Work
Teams spend time on repetitive tasks and manual data entry.
Disconnected Customer Data
Customer information is separated from campaigns and CRM records.
Limited Performance Visibility
Managers lack a clear view of campaign performance and customer operations.
WhatsApp Number Bans
Unofficial WhatsApp tools put business numbers at risk of being restricted or banned.
Introduction to Dispatch
Built to solve real problems.
Campaigns
Official WhatsApp Campaigns
Send campaigns through the official Meta API with approved WhatsApp templates, and see the replies each one brings.
Without Dispatch
- Campaigns in one tool, replies in another
- No link between an ad and the conversation it produced
- Leads with no record of where they came from
- Numbers at risk of bans from unofficial WhatsApp tools
- Paying both the service provider and Meta for every message
With Dispatch
- Campaigns sent with Meta-approved WhatsApp templates
- Each lead traced to its campaign and ad
- Message fees paid to Meta only, with no extra per-message charge
- Built on official Meta APIs, while account standing and messaging limits remain governed by Meta’s own policies
Conversations
One Inbox for Every Channel
Messages and social comments in one shared inbox, with routing to the right agent, tagging and saved replies.
Without Dispatch
- Conversations split across WhatsApp, Instagram and Messenger
- Social comments answered from a separate app, or missed
- No clear owner for each customer conversation
With Dispatch
- Every channel and comment in one inbox
- Each conversation routed to the right team or agent
- Tags and saved replies shared across the team
AI Assistance
AI Assistant in Your Inbox
An AI Agent you switch on or off, with summaries, intent analysis, tagging and answers to common questions.
Without Dispatch
- Long histories re-read before every reply
- The same questions answered by hand all day
- No quick way to see what a customer wants
With Dispatch
- A summary of the conversation before the first reply
- Frequently asked questions answered by the AI Agent
- AI switched on or off, and a human can take over at any point
AI Sales
AI Sales Agent, Human Handoff
Replies to new inquiries, understands what each customer wants, and hands the lead to a salesperson with a summary.
Without Dispatch
- Inquiries left waiting when the team is busy or offline
- Salespeople spending time on questions that repeat
- Interested customers lost among casual messages
With Dispatch
- Inquiries answered by the AI Sales Agent, switched on or off as you choose
- Each lead tagged by what the customer is asking for
- A salesperson takes over with a summary, and the lead goes to your CRM in one click
Lead Routing
Know Every Lead’s Source
Every lead shows its campaign, ad or post, whether it came from paid or organic, and which agent handled it.
Without Dispatch
- No record of which campaign or post a lead came from
- Paid and organic leads mixed together
- No way to tell which agent spoke to which lead
With Dispatch
- Each lead traced to its campaign, ad and post
- Paid and organic leads told apart
- The agent who handled each conversation on record
Analytics
Ready-Made Reporting
Dashboards for conversations, channels, agents and campaigns, plus sends, delivery, replies and spend per message.
Without Dispatch
- No clear view of campaign performance
- Little visibility into how the team handles conversations
- Reports assembled by hand every week
With Dispatch
- Conversation volume by channel and agent in one view
- Sends, delivery, replies and spend tracked per message
- Filters for channel, account and agent
CRM & Integrations
Customer Data, Linked to CRM
Send customers from chat to your CRM in one click, keep records in sync, and connect other systems by API.
Without Dispatch
- Customer data kept apart from conversations and campaigns
- Details typed into the CRM a second time
- Records that drift apart between systems
With Dispatch
- Customer details sent to your CRM in one click
- Records kept in sync between Dispatch and your CRM
- Your other systems connected through external APIs
Team Operations
Team Tools in One Place
Manage WhatsApp templates, saved replies and files, set access per member, and automate repeated steps.
Without Dispatch
- Templates and files kept in side tools
- Team access handed out informally
- The same steps repeated by hand every day
With Dispatch
- Templates, saved replies and files in one place
- Each team member with their own access
- Built-in automation for the steps your team repeats
Product screens in this section are shown with sample data.
How it fits together
One system, connected end to end.
Channels in, your systems out. One place to manage, track and optimize everything around your customers.
Channels in
- Messenger
- Comments & ad leads
Unified inboxAI assistanceAutomation
Connected systems
- CRM
- Automation & routing
- Reporting dashboards
- External APIs
-
Manage
Every conversation, channel and team member working from one inbox.
-
Track
Every lead tied back to the campaign and ad that produced it.
-
Optimize
Reporting on channels, agents and campaign activity you can act on.
Business impact
Give your team more time for meaningful conversations.
80%
Faster Responses
50%
FAQs Automated
20%
Higher Team Productivity
25%
Higher Conversion Rate
Why Dispatch
Built around the way your business works.
Arabic-Speaking Support
Fast assistance for businesses in the target markets.
Flexible Customization
Tools and workflows can be customized to fit business requirements.
Connected Customer Data
Manage customer information through Dispatch or the company’s own CRM.
With our guarantee
Three months of free maintenance.
Every deployment ships with three months of complimentary maintenance.
Routing Updates
Bug Fixes
Direct Team Access
We stay accountable for the system we build, beyond the day we hand it over.
Explore the demo
See how Dispatch fits your workflow.
01 · Request a Demo
Submit Your Business Details
Submit your business details through the form.
02 · Explore Dispatch
Access the Interactive Demo
Access the interactive demo using sample data.
03 · Talk to Our Team
We Follow Up
The Oligence team follows up as soon as possible.
Next step
Let’s put Dispatch on your next campaign.
The sooner we start, the sooner your next campaign is trackable.
Every channel.
Every lead.
Accounted for.
- 30-minute workflow walkthrough
- Configuration mapped to your CRM
- Go-live before your next paid push
Thanks for reaching out.
We’ve received your details and one of our team members will get back to you soon.
While you wait, explore Dispatch yourself
Open the interactive demo and click through a live inbox, campaigns and analytics, all running on sample data.
Open the interactive demoFor a faster response, contact us directly on WhatsApp: +20 155 555 3862
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